Our shopping cart is integrated with the USPS shipping service. We charge exact shipping and generally visit the post office 2-3 times a week, therefore all orders will leave our facility within 2-3 business days of receipt of payment. If there will be a delay with your order we will contact you with details (this is a very rare occasion, as what we have available in our shop is generally ready for shipment).
Lightweight orders will ship First Class through the USPS. Heavier items will ship either Priority or Parcel Post. For the free shipping option, we ship the best method possible. This shipping option is based on our discretion. Often times during the peak holiday season or extremely heavy package (80#s+) we will ship via UPS.
We ship to the Etsy address, not the PayPal address. R. Drew Naturals (formerly Karess Krafters) will not be responsible for any delays if the Etsy address was not correct. Any additional shipping charges that may be required in this circumstance is the responsibility of the buyer.
We love when our customers’ gift a recipient with our products, we will happily ship to the giftee address upon request and include a customized note for FREE. Please enter the giftee’s details in the address field during checkout and your special note in the comments box.
We stand behind our products 100% and will offer a refund or exchange within 10 days (from the date of order) to retail customers that are not satisfied with our products for any reason. You may return the merchandise in its original, new and unused condition with the sales receipt and we’ll refund the purchase price. Although an explanation for returns is not required, we would appreciate some feedback to help with improving our products and services. Return shipping is the responsibility of the customer.